Engineer Missed Installation Date and Time
Yes, we've spoken to Virgin's customer service team literally every day, on 0800 953 9500. They tend to answer the call pretty quickly in my experience, but they're powerless to do anything and just keep giving us empty promises about when it will be delivered. The latest 'promise' is that the kit will be with us in 24 to 48 hours (i.e. by Wednesday), with an engineer booked to install it on Thursday.
Take a look at this thread: someone suggests calling the Pre-installation and delivery team on 0800 052 1734, open 8:00am to 9:00pm Mon to Fri, and 8:00am to 6:00pm Sat and Sun, and asking to change it to a "Tech install". Tech will have all the kit in their van.
That might be worth a try, although I think the problem is that they have run out of kits due to the issue at their warehouse, so the installation teams will only have a finite supply in their vans, and when they're gone, they're gone.
As far as I can see, the best option is to keep posting on here, and tweeting @VirginMedia on X (which I've also done – they've replied directly to some people, but not to me yet). The more people that are calling them out directly, the more likely they are to address the situation at a senior level rather than just asking the customer service people to utilise delay and diversion tactics until they can clear the backlog.
