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snewlyn48's avatar
snewlyn48
Joining in
8 days ago
Solved

Dugged up cable

I don't know if this is the right place to raise this query but I caannot find anywhere on the Virgin Media website.

Whilst digging in a front garden over the weekend I unearthed an unprotected cable that looks like the one used by Virgin media.

How do I get it checked to see if it is still in use?

 

 

[Mod - post split to own thread]

  • Sabrina_B's avatar
    Sabrina_B
    5 days ago

    Hi snewlyn48 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the cabling that you have found outside your property. So we can get a better understanding and more information we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

8 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    8 days ago

    Is this your property?  Does the property have a VM omnibox on the outside wall?  Are you a current customer?  It's quite common to just direct bury the cable, mine is exactly the same.  Can you trace the cable to either end to check if it is a VM cable?

    • snewlyn48's avatar
      snewlyn48
      Joining in
      8 days ago

      No not a current customer. There is an old VM box on the outside the front of the property but the cable connected to that is encased in a green  trunking which goes to near where I found the cable

      • goslow's avatar
        goslow
        Alessandro Volta
        8 days ago

        You may get some more help if you post up a few photos which clearly show what it is that you have unearthed.

        As per Adduxi, if you can locate the end(s) of the cable, and see if you can find anything at either end, it might give a better idea of what the cable does.

  • snewlyn48's avatar
    snewlyn48
    Joining in
    7 days ago

    Have found unprotected VM cable whilst digging garden at [REMOVED] SS8. This is not one connected to unused VM box on front of house as that is in trunking buried along boundary.

    Need to know if cable is still in use as I am planning to remove it

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      5 days ago

      Hi snewlyn48 👋.

      Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the cabling that you have found outside your property. So we can get a better understanding and more information we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

       

      Thanks.

       

      Sabrina

  • snewlyn48's avatar
    snewlyn48
    Joining in
    5 days ago

    This has been resolved by an 0800 number given to me by an O2 shop