Forum Discussion

drj14's avatar
drj14
On our wavelength
3 months ago

Delayed QuickStart Kit Delivery – Confusion Between VM and Yodel

Hi, I’m reaching out to the community for clarification and assistance regarding the delivery of my QuickStart kit. Here's the timeline of events: Friday: I ordered a broadband package and was inf...
Khatfield's avatar
Khatfield
Tuning in
3 months ago

Similar issue with me, long standing customer with an NTLWorld email address, Renewed at the weekend given a delivery date of Wednesday 4th, Yodel, who I have found to be totally reliable, advise VM still have the new kit, chat service contacted yesterday, told 24 hour delay will be with me today. Have since spent 3 hours on the chat service and phone, eventually offered cancel the order, which does not show in VM’s app or cancel my contract, atrocious customer service, formal complaint raised, but not holding my breath.