I signed my contract on Dec 19, and my install has now been pushed to March 1, which I am sure will be pushed again but again and again Virgin Media has shown basically 0 interest in actually servicing my property. i have had multiple conversations with way too many customer service folks at this point, and nothing has come out of it. They ecalate it and prioritize it, but it's all for nothing. I hope your case is different and they don't take you for a ride like they are doing to me, but I'd keep my hopes low if I were you.