Forum Discussion

mj2504smith's avatar
mj2504smith
Joining in
4 months ago

Cover on outside wall box has come off

I've noticed that the cover on the cable connection box on our outside wall has come off, but won't go back on as the cabling is sticking out too far.  I'm worried that this may expose the cabling to the elements too much, so was wondering what can be done to sort it.  I did recently have a new cable fitted from the top of my lawn as previous one had been damaged by engineers sorting out a power failure.

4 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team

        Hey mj2504smith, thank you for reaching out and I am sorry to hear your cover has broken.

        Let me send you a DM and we can look into this. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    You can't blame someone asking for advice here when the 'correct' methods are so appalling to use. 

    ** My name is NOT Alessandro **