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DaveM303's avatar
DaveM303
Tuning in
2 months ago

Could a VM contact me please?

I was in discussion with John via PM regarding a complaint about an engineer that came to our house a few days ago, and about getting an extension cable between wall and hub.  He said that he is off for a few days, but I could do with speaking to someone sooner, as I have just noticed that the engineer in question has broken our broadband connection, we are getting really poor download speeds, 40-180mbps via wifi 6e, on the 1gig service. I have tested our wifi thoroughly and it is not that. I have restarted everything and done all the usual stuff, but the download speed is broken. If someone could help me out, I would be grateful, cheers.

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 months ago

    VM only promise >30Mbps over their Wi-Fi. 

    If you suspect there is a problem with their broadband connection you need to do a check with an ethernet connection. But they would prefer a test with 

    https://www.samknows.com/realspeed/

    • DaveM303's avatar
      DaveM303
      Tuning in
      2 months ago

      See above. I have removed the thing that the dodgy engineer left in the back of the router and that seems to have fixed the download speed problem, at least for now, thanks.

      • cje85's avatar
        cje85
        Wise owl
        2 months ago

        Also worth noting that your Speedtests are all showing the ISP as 'iCloud Private Relay' which means you're using Apple's VPN service. VPNs can negatively affect download speed.