Constant lies from pre-installation team
I talked to a sales person on December 24th and set up my account/contract for their best fiber optic package I could get. I then organized a pre-site inspection, which was scheduled for December 27t...
Forum Discussion
Hello tuktukpirate,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your installation and this is far from the experience any of our customers should be having with us especially a new customer. I can see that you have spoken to the team since you last posted. Have they been able to give you any further clarity on the situation or do you still want this to be looked into further?
Kind Regards,
Steven_L
The internet has been installed but I was constantly lied to. Now its on to another issue. When I set up the account with the sales person, I initially was going to do it through "Top Case Back" which would give me £102 cash back when signing up. Instead the sales woman said she could do £105 + the £50 refferal. I have not seen any of that. I was also told I would get around £30 pound for every day I was told I had to be at my house for the first appointment (the pre-site inspection), but no one showed up ( which was a total of 5 days). I was told they would add all of this too my notes on my account. I was also called by a representative saying I would also get an amount of £25 for all my troubles.
I haven't seen any of this money and I'm trying to figure out why I'm constantly lied to with this company. If I don't get the money for these issues I will be cancelling my account entirely and switching to Sky.