My QuickStart kit was delivered today and I was just about to set it up and I noticed my coax cable is broken. How do I get a replacement?

Of course you can use your own cable, the VM installer cut a suitable length of RG6 off a reel, terminated it with the correct plugs and used it between the wall socket and my new hub last week.She said it was a much better solution than the white cable that comes with a self-install package, the outer of which is prone to splitting.

And yes, the installer used RG6 cable.Amazon cable could be a cheaper alternative, that will potentially cause noise on the local HFC network.

Okay, I should’ve said Amazon is your best bet, but make sure you get a good quality cable like Triax with decent copper shielding and braiding. Make sure you buy it pre terminated, too, with decent compression connectors.but I thought “amazon will be quickest” was more concise.

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

Coax cable broken | Virgin Media Community

Tudor
Very Insightful Person
2 months ago
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.
- Anonymous
  2 months ago
  No, but people resort to this forum due to how utterly useless VM’s customer support is.
Anonymous
2 months ago
Quickest way will be Amazon.
- carl_pearce
  Community elder
  2 months ago
  You can't use your own cable.
  - Anonymous
    2 months ago
    It’s coaxial cable..
carl_pearce
Community elder
2 months ago
And yes, the installer used RG6 cable.
Amazon cable could be a cheaper alternative, that will potentially cause noise on the local HFC network.
- Anonymous
  2 months ago
  Okay, I should’ve said
  Amazon is your best bet, but make sure you get a good quality cable like Triax with decent copper shielding and braiding. Make sure you buy it pre terminated, too, with decent compression connectors.
  but I thought “amazon will be quickest” was more concise.
carl_pearce
Community elder
2 months ago
Indeed, the general consumer would just buy any cheap coax as 'It's all the same'.
Still, breaching your contract terms.

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