Forum Discussion

Stuart1989's avatar
Stuart1989
Joining in
11 months ago

Can't select individual flat for new connection

Hi,

I am scheduled to move into a new address soon and wish to use Virgin media as my ISP,

Unfortunately my flat does not exist in the database, the building number does as does a neighbours address

 

Is there any way to get this updated so that we can get a line installed

 

Kind regards

  • VM-Jon's avatar
    VM-Jon
    Problem sorter

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear of the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

    Thank you

    Jon