Hi both,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear there are issues signing up. Where there is an active account at an address, until there is a notice to cancel on the account, a new account cannot be set up.
There isn't anything we can do in the Community regarding this I'm afraid. If you're in contact with the previous owners, it's best to get them to get in touch directly so we can go through the disconnection with them and then once this is done, the sales team can then arrange a set up of a new account for you.
Apologies for any inconvenience.
Thanks,
