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pedrorocks1's avatar
pedrorocks1
Joining in
2 years ago

Cancelling an engineer appointment

Evening all

i arranged for an engineer to come out tomorrow to have a look at our broadband but it’s been fine all day and I want to cancel it,the amend booking option is useless and the appointment doesn’t show up in my app,can someone advise please,thanks in advance

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hi pedrorocks1, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you were having an issue with cancelling your engineer visit. Taking a look at things this end, I can see there was a network fault in your area so the engineer visit was cancelled and a text message was sent to advise of this. 

    If you have any further issues, pop back and let us know. 

    Thanks,