Cancelled installation dates
I was given an installation date of 7th July 2023. As the installation date approaches it is inevitably cancelled by text/email and rescheduled. This has been ongoing for well over 8 months now. I have been misled by everybody from Virgin that I have been able to speak to. During my last conversation I was given phone numbers which do not exist. I have been told I am being transferred to another department on over a dozen occasions only to be given a few minutes of hold music and be hung up on. I still receive sporadic calls from Virgin but if I am able to answer the phone I am now instantly hung up on before anybody speaks. I have taken 9 days of holiday from work before realising that every communication from Virgin is a deliberate lie. So now I just watch the dates get cancelled one after another, praying that one day I will have to take the day off at short notice. Is there anything I can do now that every attempt at communication ends before it can begin?