I have cancelled my order last week while on the phone with a david. he said thats fine. im still receiving emails and my account still says its live. i have been trying for an hour to cancell the order as it will take over 6 weeks to receive the wifi. it is impossible to cancel i i have spoken to 8 people who are transferrring me everywhere and is getting nothing done i just dont want the wifi. these people are awful
I have cancelled my order last week while on the phone with a david. he said thats fine. im still receiving emails and my account still says its live. i have been trying for an hour to cancell the order as it will take over 6 weeks to receive the wifi. it is impossible to cancel i i have spoken to 8 people who are transferrring me everywhere and is getting nothing done i just dont want the wifi. these people are awful
Please let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficulty-cancelling-VM/td-p/5365110
Speaking with VM can be like platting fog?
Hi APeel,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've had issues trying to get your installation cancelled. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
