Forum Discussion

Jambo26's avatar
Jambo26
Joining in
2 years ago

Cancel order

Hi,

I ordered broadband but I was informed that due to there being a current virgin media account active at the address my order failed, in response I asked to cancel my order rather than be contacted to arrange to progress with the order, unfortunately as soon as I mentioned cancelling I'm getting no response. Any help? 

John 

  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    2 years ago

    Hi Jambo26 ,

    Thank you once again for reaching out to us here. Unfortunately, the community isn’t customer services but we do try to respond as quickly as we can. For a faster response you can contact them on 0345 4541111.

    I have also responded to your private message.

    thank you

    Jon