Forum Discussion

ducetcro's avatar
ducetcro
Joining in
2 years ago

Can you get the stream box without extending contract?

I'm in the last few months of an 18-month broadband-only contract, and wanted to try the stream box. However, VM customer service insists that's only possible with a new 18-month contract. Is that true, or are they trying it on?

3 Replies

  • es i think it would be but best wait for vm staff to reply.

    u would have a new contract i added tv part way through my current contract and doing this made a new contract 

    that is the onlt way i see u having it as i think it linked to there tv service system

     

    have u tired googleing to see what is says that way
    try sales chat and see

  • Tudor's avatar
    Tudor
    Very Insightful Person

    As usual customer services are talking rubbish. Stream boxes do not incur a monthly fee so therefore not subject to a contract. There is a once off small fee for setting up the service and free thereafter.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    But be very careful when ordering because the staff have a history of creating new contracts when there is any change. Get it confirmed in writing.