Forum Discussion

mcgandhi's avatar
mcgandhi
Joining in
28 days ago

Cabled entire street except my house

Good afternoon,

 

Hoping someone can help me here because I've had no luck with the online chat. 

 

My entire street has been cabled for months now. I live in a semi-detached, with two houses to the right and fourteen to the left. Across the road there are thirteen houses. At every single property (on the postcode checker), Virgin Media is available, except mine.

 

Now, either I'm just unlucky and they were only able to connect the other 29 houses (which seems highly strange), or this is a clerical error. The online chat said to wait and see, but I'm hoping someone here can check for me if this just a clerical error!

 

Thanks!

  • Hi there mcgandhi 👋 Welcome to our forum and thanks for your post 😊

    Sorry to see that all other houses on the street have been cabled except yours. What we can do is refer this to our team so they can check this and get in touch with you to discuss your options.

    I'll pop you a PM to confirm your details so these can be passed on.

    Regards

    Nathan