Forum Discussion

Vckyuk1's avatar
Vckyuk1
Joining in
12 months ago

Cable outside

Hi

My neighbours are going to be building an extension up to our house and the networking cable runs between the houses. I need to get it moved to the front of the house so it won’t cause issues. How do I book an engineer?

Thanks

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    12 months ago

    You call it in as normal - or a VM person can organise it for you on here when they get here.  It will cost £25

    • Akua_A's avatar
      Akua_A
      Forum Team
      12 months ago

      Hi Vckyuk1 

      Welcome to our community forums and thank you for flagging this issue to us. As mentioned by jbrennand, there may be a charge for this call-out. You can find all you need to know here https://www.virginmedia.com/legal/price-guides I have also sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

      Thanks,

  • Akua_A's avatar
    Akua_A
    Forum Team
    12 months ago

    Glad to have been able to help Vckyuk1 Please let us know how the appointment goes and if you need any further help.