Forum Discussion

Greg2622's avatar
Greg2622
Joining in
2 months ago

Bt fibre optic cable

Hi , I have a new build house (three years old) and i've had bt fibre since I moved in. 

The external bt fibre box is neatly fitted to the side of the house and the bt fibre cable (black colour, SC/APC fittings) runs through a cavity, through my movingroom and hall all the way into my fusebox cupboard at the other side of the house which nearly has me bt router wall mounted (zero cable clutter) 

Problem is , the virgin media engineer doesn't want to use the existing external bt mounting location ( says he's not allowed to touch bt equipment?), so instead he wants to use cable trunking, dug up the garden, route the cable outside, mount a 2nd enclosure and drill another hole into my property, ruining the look of the house.

Questions;

1) why can't the existing bt fiber cable be used? Surely there's adaptors that can be used if the virgin fibre cable is different?

2) why can't the engineer remove the existing external bt enclosure and route the new cable using the existing bt cable entry (even though it would mean temporarily removing the existing Internet to the house.. I'd be fine with that).

I don't want redundant enclosures from bt on my house, it already looks messy with the giant oversized virgin media enclosure.

  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    2 months ago

    Why not just go with BT (or if it's actually an Openreach connection any OR company)? 

  • pyarwood55's avatar
    pyarwood55
    Joining in
    2 months ago

    BT dont use connectors in their CSP's (the outside grey box) they splice (join the cabe so its actually now one cable)

    Virgin install fibre differently than BT (using cabinets which bt dont.)

    so unless you can persuade openreach to remove it the VM wont be responsible for problems on the openreach network by touching the openreach equipment.

  • carl_pearce's avatar
    carl_pearce
    Community elder
    2 months ago

    Is this broadband only?

    I'd highly recommend using Openreach instead.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 months ago

    As above, if Openreach has fibre direct to your house you have a choice from many competing suppliers. 

    VM's installation contractors have been known to be pretty rough on others' property, as witnessed by many posts on here. But they will not interfere with Openreach equipment.