Forum Discussion

alex8891's avatar
alex8891
Joining in
14 days ago

Brown outside Virgin box broken

Hello,

My brown Virgin media box cover has fell off the wall - it seems to have broken with the recent snow/ice.

How can I go about getting this fixed and at what cost?

 

Thanks

  • Tudor's avatar
    Tudor
    Very Insightful Person
    14 days ago

    It should cost nothing, classed as a fault. 

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

    • EddyFiss's avatar
      EddyFiss
      On our wavelength
      14 days ago

      Hi Tudor

      I worked in binary and found it easier when moving on to octal. I didn't bovver with hex. lazy rather than thick - I hope 🙂

      So, instead of trying, unsuccessfully, to unravel your message, would you like to wise me up please? I like the F bit, which I assume is not vulgar, but means you are saying that 16 out of 10 can't suss it?

      One more - is your 10 an 8(octal) or 16(decimal)

      This will keep me awake all night for weeks, until you let me off the hook:-)

      Cheers
      Cliff

      • Tudor's avatar
        Tudor
        Very Insightful Person
        14 days ago

        Clue: x’10’ = ?

  • Steven_L's avatar
    Steven_L
    Forum Team
    11 days ago

    Hello alex8891,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your Virgin Media connection box. We would need to send out an engineer to fix this for you. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
    Kind Regards,
    Steven_L