Forum Discussion

Ibraheem's avatar
Ibraheem
Settling in
3 days ago

Brown Box Damaged

  • Hi, how do I get this repaired? 

My brown box (outside the house) is damaged and the wire is open

2 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    7 hours ago

    Hi Ibraheem, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear your external box is in a state and needing a repair. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • Tudor's avatar
    Tudor
    Very Insightful Person
    3 days ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.