MattWalker
2 years agoJoining in
broken promises, failed pre pull work, no sign of any resolution
I have now spent 5 hours on the phone to various CS agents regarding my install and pre pull work and I am still no closer to any kind of resolution. Every day I am promised that an engineer will show up to complete the work and as everyday passes we still have no sign of an install. To add insult to injury I am promised a call back every morning which never happens and the standard fobbing off by the frontline CS teams is awful. Is anybody at VM able to actually help get this install complete and put me in touch with a local engineer so I can get this issue resolved.