Hi, the outside virgin media cable box / cover is broken. It has been like this since we had a bad storm and needs replacing. I couldn't find anywhere on the Virgin Media help site to request a replacement - how do we go about arranging this please?
Many Thanks
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
Hi Lightpipe 👋 Welcome to the community forum! Thanks for posting.
Sorry to hear these concerns about your external cabling cover. I will send you a PM to confirm a few details so we can arrange getting this fixed for you. You can find the PM in your Inbox ✉ in the top right corner of the page.
We can then return to this public thread with another update when possible! Thanks for your patience in the meantime. 🌞
