Broken outside box

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

Is the Omni Box any easier to re-assemble if the black cable tie ( bottom centre ) is removed ?

Hi Redsheep79 👋.

Thanks for reaching out to us and welcome to the Community Forums. That is not ideal for the Omnibox to be resting like that, could you please join me in a private message to grab some details and arrange for this to be repaired. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina