Centz
2 years agoJoining in
Broken Fibre cable
During some DIY my wife kicked the cable out of the hub and broke the connection. Is this a standard cable from amazon or do I need book an appointment from an engineer?
Thank you
During some DIY my wife kicked the cable out of the hub and broke the connection. Is this a standard cable from amazon or do I need book an appointment from an engineer?
Thank you
You will find cheap "Virgin Media compatible" cables out there but I suggest requesting a no fault call out via customer services on 0345 454 1111 (£25).
What cable is it that you've broken? Post a picture if you're not sure.
The co-ax should be replaced by VM, Ethernet can safely be done yourself.
When you phone just say "it broke". No need to tell them why.
Usually small things like this can be passed of as equipment failure & not customer damage, so will be fixed for free.
Japitts makes a good point. If it is the main broadband cable rather than one of your own ethernet cables I note that you have tagged 5x. If you have one of the new 5x hubs it will have a special cable too (and it's possible both hub and cable need replacing here) so best to mention the 5x if/when you call VM.
Looks like the above is correct: