Forum Discussion

Jvandeouw's avatar
Jvandeouw
Joining in
2 years ago

Broadband order not fulfilled

I'd appreciate some assistance - I placed an order for a new service on the 18th Dec and selected 12 Jan to deliver my quick start pack. I have not received any further communication from Virgin or Yodel other than the Contract Info Sheet and Contract Summary Sheet so I cannot even track in My Virgin. We're taking ownership of this new property today and was hoping to be ready with our broadband but this doesn't seem possible new. 

  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    2 years ago

    Hi Jvandeouw 

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

    Thank you

    Jon