Broadband installation delayed for 4 months, what do we do?!
Hello,
My broadband installation has been delayed by Virgin Media for 4 months.
They initially said the delay was because they needed permits from the council to dig the pavement to lay the cabling. But 3 months ago they said the permits were approved.
Now they can't give me a clear reason as to why the works are delayed but also will not give me a timeframe as to when the installation will take place.
Every time the install date is due to happen, I get an email stating it has been delayed by a month. It has now been 4 months since my initial install date was booked. I've made several complaints but nothing ever changes.
I no longer know what to do, should I cancel Virgin Media? Can I still get compensation for such a long delay even if I leave?
Will Virgin ever actually complete the installation if I continue to wait?