Forum Discussion

Carlbh's avatar
Carlbh
Joining in
11 months ago

Booking an Engineer

Hi all.

Seems booking an engineer is way harder than it needs to be, even phoning in has you running around in circles. Just need my Hub relocated. Any actual VM staff on here that can get me an appointment booked? 

5 Replies

  • goslow's avatar
    goslow
    Alessandro Volta

    A VM forum team member should reply here to assist usually within a few days. Cost for a non-fault call out should be £25.

    • Carlbh's avatar
      Carlbh
      Joining in

      Hopefully sooner rather than later. Thanks for the reply. 

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team

        Hey Carlbh, thank you for reaching out and a warm welcome to the community I am sorry for the delay in this.

        Let me send you a DM and we can sort this out.

        As mentioned there is a one off charge of £25 for this.

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team

      Hey carlbh, please see my DM the area manager has ben trying to contact you various times now.

      Do drop us a reply when you can do.