Forum Discussion

CDW90's avatar
CDW90
Joining in
7 months ago

Book non fault appointment

Hello, I want to set up a non fault appointment to move the incoming cable location into our home. Could someone please get in touch. 

thank you 

2 Replies

Sort By
  • Tudor's avatar
    Tudor
    Very Insightful Person
    7 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    7 months ago

    Hi CDW90,

    Thank you for your post and welcome to our community forums. We're here to help.

    If you're looking to relocate your install set up then we can arrange an engineer visit to come out and do that for you, however, there would be a £25.00 call out fee to carry out this work.

    If you're happy to accept that charge and proceed, please respond to the private message I'll be sending your way shortly.

    Thanks,