So after a delayed installation of 57 days I now find out that Virgin did not transfer my service from my old provider and I lose my landline. I understood from them they would deal with it direct without me having to do anything anyone else had this? Virgin do not give me any confidence in their service I wish I had not started
Did you use the one touch switch process (OTS)? AIUI there are supposed to be safeguard processes built into that to prevent a number being lost if the switch does not complete on time.
Forum TeamThanks for reaching out to us Greyhound2, and we're sorry to hear of the issues with the transferring over of the landline services - which I assume is in relation to a number port.
I'd be happy to look into this for you, check out the envelope in the top right hand corner for a private message from me
Thanks,
David_Bn
