Awful Customer Joining Experience
I've now been trying to join virgin media for nearly two months. First, they refused to recognise that my property exists. I called the customer service line which was less than useless, in fact I was actively lied to and redirected. I was told that it would take anywhere from 6 months to 4 years to receive service at the address (despite a live connection already being used previously at the address and by other tenants in the same building). On the whole this was a hugely negative experience.
I was then contacted by a customer service rep, who to their credit, actually solved this issue. An account was created and I was told an installation date would be set within either 5-6 days or two weeks. An installation date was set for two weeks later on October the 12th. This already was not ideal due to the aforementioned wait but I was happy to have the situation resolved.
Then it appeared that somehow the address had actually been set incorrectly to Flat 5 rather then Flat F (despite this being clarified numerous times over the phone). This issue was thankfully resolved, however Virgin has now used this as an excuse to further push back the engineer's visit to October 23rd.
This whole process has felt utterly absurd. All I needed was a little bit of admin to get a new address recognised and to book an engineers visit, this has somehow resulted in a nearly six week saga and caused me to incur significant additional costs in getting temporary internet connectivity via mobile tethering. I feel utterly disrespected as a customer before I've even been able to get a live connection. In fact the only reason I'm still pursuing virgin at all is because I have no viable alternatives.
Has anyone else been through a similar experience with joining?