appointment cancellaction
Hi
My story is like many others here. I need a new cable to be installed outside my house ( re-pulling). I am an exsisting customer, being with VM for many years now.
I lost service on the 13.05.2025. !4.05 first technician came and said there is a blockage and we need a re-pull.
He pulled out the exsisting cable from under the ground and left us with no internet.
Another appointment was booked for 15.05.2024 then cancelled and rebooked for 22.06.204
Nobody came on that date, we called VM and was reassured someone will turn up in an hour. Later we recived a message with a new date :13.07.2024. Shocking.
Another phonecall, new date - 06.07.2024.
The more I read all the stories about people being left with no service the more I am loosing hope we will ever get this connection back. I will write an official complain but that will help with nothing.
Unfortunately we do not have any alternatives, nobody can provide the speed we had and all others providers are much more expensive.
Writing this post I just hope I would be able to reach to VM emploees and get some advice.
Thank You