Forum Discussion

Red_Bluff's avatar
Red_Bluff
Joining in
2 years ago

Address not found

Hi,

I would like to have Virgin Broadband services but our address (postcode) say not available. My mother on law, who lives next to us has Virgin so I know it is in the area, the problem is we have different postcodes so the system says no.

If possible I would like to speak to an engineer or tech person to see what can be done?

 

1 Reply

  • VM-Jon's avatar
    VM-Jon
    Problem sorter

    Hi Red_Bluff 

    Thank you for reaching out to us here, welcome to the community.

    There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

    Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

     

    Thank you

    Jon