Hi,
I would like to have Virgin Broadband services but our address (postcode) say not available. My mother on law, who lives next to us has Virgin so I know it is in the area, the problem is we have different postcodes so the system says no.
If possible I would like to speak to an engineer or tech person to see what can be done?
Hi Red_Bluff
Thank you for reaching out to us here, welcome to the community.
There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.
Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.
Thank you
Jon
