Forum Discussion

Backflipboy's avatar
Backflipboy
Tuning in
11 months ago

Access Point Change

I would like to get someone to move my access point from my lounge to my front bedroom, both rooms are at the front of the flat (Downstairs) and either side of the front door.

I realise there will be a charge for this, can anyone organise this and let me know what the charge will be, just have Broadband service (1Gig) and home phone.

TIA

Kev Johnson

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    You can phone Customer service to book the a visit, or wait for a VM person to pick this up. The fixed charge is £25.

  • Hi there Backflipboy 

    Thank you so much for your post and welcome back to the forums, it's great to have you here. 

    A big thank you to our community member jpeg1 for their advise here and as they have stated we would be more than happy to arrange an appointment to rearrange this for a flat charge of £25. If you would like us to arrange this please do let us know and we will pop you a private message across here. 

    • Backflipboy's avatar
      Backflipboy
      Tuning in

      Thank you Ashleigh for your reply, yes I would like to arrange an appointment for the work to be completed and will await your reply

      Thank You

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team

        No problem at all, I will send you a DM now to get this resolved for you 🙂