2 week installation delay
<span;>Ok, I'm sure this has been posted already, but I'm honestly at a loss what to do next. My broadband installation was due on the 15th Jan, between 8am and 1pm. The engineer didn't show. I call...
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Yes I would like to do that. I have heard nothing nd my online bill is showing a from me payment is due, next month.
Thank you for letting us know. I can see you recently spoke to our team regarding auto-compensation for the delay in installation. Were you able to resolve this with our team? Do you need any further help?
Thanks,
I was told I qualified and I would be emailed and see the full amount on my bill within 24hrs. That was 4 days ago. There is nothing. As usual, no communication, and a total failure in providing what was stated.
I've just spoken on the phone, they say they'll cancel my next bill which is £15. I've had 23 days delay @ £5.83 = £134.09 And a cancelled installation, without notice, on 15/1 £29.15. This equates to a total £163, I think. So, £15 is woefully inadequate, and told them I do not consent to this offer. I have been told a manager will call me today, but I was told that 4 days ago. I'm unsure who I put my written dispute, I can't find a person, department or address. I've got the ombudsman page, and can see a section for opening a complaint. Do I just do that online, or is there more process to go through before that stage? I feel a bit in the dark here. I've read a few posts, but they don't really contain process within them.
Hi bluesmartie007,
Thank you for reaching back out to us and for the update, I was able to locate you on our system with the details we have for you, it looks like you may have spoken to us, what has been advised in regards to Auto Compensation?
Regards
Paul.
