2 week installation delay
<span;>Ok, I'm sure this has been posted already, but I'm honestly at a loss what to do next. My broadband installation was due on the 15th Jan, between 8am and 1pm. The engineer didn't show. I call...
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Your story is common I'm afraid, and could run on further.
VM try various excuses to avoid paying compensation, but most of them fail. You will get good advice on here from other users who have been through this.
How do I raise a documented complaint? I can't seem to find any links, that give me any form of proof I've complained, such as a case number, or even a confirmation email.