Forum Discussion

Rich_yorks83's avatar
Rich_yorks83
Joining in
2 months ago
Solved

2 issues Delivery and upgrades

Hi everyone, 2 issues and I think it's a familiar story with some on here. Issue 1 - upgrades (our household broadband) On Sunday 8th December, our household signed up to upgrade our broadband but...
  • Carley_S's avatar
    Carley_S
    2 months ago

    Hi Rich_yorks83 

    Welcome to the Community. 

    Sorry to hear of your concerns with your and your father-in-law's packages.  Due to an incident at a warehouse operated by one of our third-party suppliers, some customers are experiencing delays receiving their orders. We are working with our partner to expedite deliveries as soon as possible, have directly contacted those customers affected to apologise and will keep them updated.
     

    For any online orders that haven't any equipment to be delivered, these orders can take up to 14 days to be applied to the account. If you ordered the packaged on 8 December, then there is still some time for this to be applied. 

    Please let us know if the package has not been applied after this time and if you need further support, we can assist further here if you need. 

Carley_S's avatar
Carley_S
Forum Team
2 months ago

Hi Rich_yorks83 

Welcome to the Community. 

Sorry to hear of your concerns with your and your father-in-law's packages.  Due to an incident at a warehouse operated by one of our third-party suppliers, some customers are experiencing delays receiving their orders. We are working with our partner to expedite deliveries as soon as possible, have directly contacted those customers affected to apologise and will keep them updated.
 

For any online orders that haven't any equipment to be delivered, these orders can take up to 14 days to be applied to the account. If you ordered the packaged on 8 December, then there is still some time for this to be applied. 

Please let us know if the package has not been applied after this time and if you need further support, we can assist further here if you need. 

Rich_yorks83's avatar
Rich_yorks83
Joining in
2 months ago

Thanks Carley for reaching out, much appreciated.

What's has been the time frame from ordering to actually recieving the equipment?  My worry is that the current provider will simply cut them off as the clock is now ticking. Does Virgin Media do any sort of compensation if this happens?

 Thanks for your answer regarding our upgrade. We will reach out once the 14 working days has passed. 

Many thanks 

Richard.