Forum Discussion

barneykessel's avatar
barneykessel
Joining in
6 months ago

Virgin Media Site down until 29th July - can't get phone info..

Hello I went to the O2 site in order to find out how much I owed on my mobile phone which is with Virgin, directed to a Virgin Media panel, asking for some details i don't have, gives a number to ring if you don't have the details. I rang it then told that's O2 not Virgin Media, they gave another number then transferred me. They then told me that the site with the info on it is down till at least the 29th July. That's quite mind blowing to me as I want to buy another phone so need to find out what's owing and then pay off. The current phone one is broken.

 

  • Ashleigh_C's avatar
    Ashleigh_C
    6 months ago

    I'm sorry to hear you feel this way barneykessel 

    The agent you were currently chatting with is no longer in the office but let me pop you a PM so we can take a closer look and see if we can arrange an alternative option for you. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
     

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    6 months ago

    Hi barneykessel 👋

    Welcome to our Community Forums and thanks for your post.

    Sorry to hear you are experiencing some issues in accessing your loan agreement.

    You can sign in here to access this.

    You'll find your sign in info in the two emails we sent you when you took out your device contract.

    These will have come from YourAccount@virginmedia.co.uk with the subject lines:
    'IMPORTANT – Your new credit agreement from Virgin Media'. This email contains your Credit agreement number.
    'IMPORTANT – Your password from Virgin Media'. This email contains your security key.

    Let me know how you get on 🙂

    • barneykessel's avatar
      barneykessel
      Joining in
      6 months ago

      Where you've highlighted the 'Sign in Here' is where I'd already been and didn't have the information in order to get on. Also I've never had those emails you quote, I have other emails which were sent at the time and don't contain the required info to sign in.  If you're sure you sent those email then you must be able to send copies of them to me then I'll be able to get on. Also can you confirm what your ops told me ie. that the relevant system is down until July 29th?

      • Akua_A's avatar
        Akua_A
        Forum Team
        6 months ago

        In this case, to best look into this, we are sending a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. We'll be in touch soon.

        Thanks,