Hi, I am having the same issue. I have no email/text correspondence with VM and as far as I am aware I have no account with them. I am unsure as to how long my device plan is with VM as I am still making payments to both VM and O2 and am unsure if I have been overpaying. Any help is much appreciated.
Hi Willalycass,
Thank you for your post and welcome to our community forums. We're here to help.
If there are still payments being made towards the handset then it would mean that there's still a remaining balance. As soon as the balance is cleared in full, the payments will cease. Have you followed the steps here to access and view the credit agreement?
Thanks,
Hi, yes I have tried following these steps but I cannot access my account- one that I am not even sure I have- if payment is still be taken by VM alongside O2 does this mean my device plan has not ended?
Hi Willalycass
Thanks for coming back to us - it depends if the handset loan was a different contract length than the SIM.
We can help further via PM.
