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- Tom_W1
Forum Team
Hi Chris83tomo thanks for your post although we're sorry to hear of your concerns raised.
If it helps, this will be contained in emails from us, the sender is YourAccount@virginmedia.co.uk and the subject title will be 'IMPORTANT – Your new credit agreement from Virgin Media' and 'IMPORTANT – Your password from Virgin Media'.
Are you able to trace this, including checking your spam folder, if not please let us know.
Many thanks
- Chris83tomoJoining in
I have checked all folders and I can’t find any email
- Carley_S
Forum Team
Thanks for trying this Chris83tomo
Have you been able to speak with the dedicated team on 0345 602 4420? They'll be able to discuss your mobile loan with you.
Keep us updated with how you get on.
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