Forum Discussion

Bucky71's avatar
Bucky71
Just joined
6 months ago

Balance I owe on my Virgin mobile phones

I have spent 2 hours trying to obtain the balance on my 3 Virgin mobile phones. My contact was taken over by O2 but the phone payments are still with Virgin mobile who you can't get hold of. I have tried to login but it will not accept my email address or send me a new link. i have called 03454541111, 03456000789, they all ask for area code & account number that are on my bills but i can't view the bill as it will not let me into the website!!!!!!! If i stopped my direct debit i'm 100% sure i would hear from Virgin then. Can you please advise how the hell i find out this information.

 

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team
    6 months ago

    Hey Bucky71 Thanks for reaching out to us on the Virgin Media forums, and a warm welcome to the community! 😇

    I'm sorry to hear about the issues you are facing with the payments for Virgin Mobile. 😢
    If your number has transferred / migrated over to O2, please ring: 0344 809 0202 and the team will be able to assist you with your queries for the balance.

    Kind regards,
    Ilyas.