Your package is going up - but also, staying the same :) Mates Rates confusion
Hi all,
I had an email from Virgin telling me that my contract was coming to an end, and thus my discount, and that the price of the package would increase - by 76%. The very next sentence is:
As you are on a My Rates/Mates Rates package, if you decide to keep the package you’ve got, your discount will remain in place on your account. And nothing will change, including your payments, so no action is needed.
Forgive my ignorance, but doesn't that imply that the package price will not increase? I looked at my latest bill, which goes past the end of the contract, and the price has indeed increased.
I called VM, but they knew nothing of the email, and offered me a new package that was 30% more expensive, with faster speed and more channels - which to be honest, I don't really need. I was happy with my existing package and cost.
Any advice on how to proceed? I feel that VM have told me that my price won't increase, so I really would like to hold them to that. or have I misunderstood the email?
Many thanks in advance!
john