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Nathanw363's avatar
Nathanw363
Joining in
17 days ago

Yet again lied to by virgin media staff

Spent days trying to get through been told multiple times that I would get call backs, never once did it happen. Been trying to get a reasonable explanation of my bill and order boosters, met by rude individuals and multiple staff leaving chats and hanging up before any resolution. Finally managed to get through to one individual who promised that they had ordered boosters to my home address this was now weeks ago and they have never arrived. Absolutely scandalous behaviour from what is meant to be a professional company. I've got transcript of the conversations where this was promised. Any ideas on how to get through to the staff? Can't afford to spend any more countless hours trying to get through, I just need to get my boosters

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    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      17 days ago

      Hi Nathanw363, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you've had issues with getting a WiFi Pod. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

      I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

      Many thanks, 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    17 days ago

    "Can't afford to spend any more countless hours trying to get through"

    Yes that's the way the system is designed.  Customers are a nuisance to be avoided. 

    As you've found, promises to call back don't happen. They are just a way of closing the call. If you wait here, you may get some help from a VM person to get a WiFi extender.