jay79
2 years agoJoining in
Wrong bill amount and unclear resolution
Hi,
I have been billed the wrong amount (too much) according to my contract. I contacted support via WhatsApp and the complaint is showing as "resolved" but it is unclear as to what the resolution is.
Here is what the recap email says:
Your complaint was:
Cable -> My Contract/Package -> My contract price/length is incorrect
And here’s what we agreed:
Package -> Extra info on package and product
Is anybody able to shed some light on what that means?
Thanks