Forum Discussion

Joining in

2 years ago

Solved

WiFi Pod not working with new router

Hi there I received a new router when moving address when the technician came to install Virgin at my new house but my wifi pod does not connect to the new router. How do I reset the wifi pod so it ...

Client62
2 years ago
VM have to either re-pair the VM Pod to the new VM Hub, or replace the VM Pod.

VM are too bone idle to do this for customers when a new Hub is issued.

David124

Joining in

4 months ago

Hello!

I have the same issue - fitted a replacement Hub 3 as it was overheating on Tuesday, after several calls with Virgin they have booked someone to visit on Monday. Hopefully someone at Virgin can pair the replacement hub with the old pods remotely to save me time, and Virgin money.