Called to day to cancel my broadband, contract ends on the 27/03/25, I was told that if I cancel now I would receive a charge. I informed the I was giving more than the minimum notice but was told to call back on the 27/02/2025, and considering this is Feb would give me less than the 30 days minimum.
Or to be reasonably sure of getting the contract cancelled when you want, write to them recorded delivery giving the date you want to leave with full details of the account, name, address etc to:
CANCELLATION:
Virgin Media,
Sunderland,
SR43 4AA
You can certainly send this before 30 days if you wish.
Hello pete_t,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to cancel your account with us. The team should be able to accept a cancellation request and add the cancellation for the date that you've mentioned. I'd be happy to take a look into this for you and see what's happening and why the team have advised that. Firstly, I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
