Forum Discussion

neiljcartwright's avatar
neiljcartwright
Joining in
10 months ago

Why have I been charged?

Hi All

I have been around the merry-go-round and just can't be bothered anymore, I am well out of contract and cancelled my service with VM due to take place on Sat 15th June (I have confirmation of conversations).  This morning I received my bill for £72.24 (I know!!) as if nothing has happened.  When I log into my account there is nothing on there about the cancellation, I literally just want to go, please respond asap.

For context I have been a customer for nearly two decades ~(Diamond -> NTL -> Virgin) and I simply want to pay a fair price for broadband, I don't want TV I don't need a landline I just want a fair price to simply have the product that I want without the BS.  I have now bitten the bullet, tested a 5G router with a data sim (I get over 100Mb) and I want to simply walk for £20 month.

I hope someone can offer some advice.

Kind regards

Neil

 

 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    10 months ago

    Hi Neil,

    Virgin continue to bill you as usual until your disconnection is complete. This helps to make sure your final month of service isn’t interrupted.

    You will therefore probably see charges that go beyond your disconnection date, normally because your cancellation date takes effect mid billing cycle.

    Once your services are fully disconnected VM recalculate what you’ve used and send an adjusted final bill  detailing any credits you may have for the services you haven't  used. They then refund those monies by cheque.

  • John_GS's avatar
    John_GS
    Forum Team
    10 months ago

    Hi neiljcartwright 

    Thanks for posting and welcome back to the community. Sorry to hear of the billing dispute. What you have been advised by newapollo is correct (thank you), I'll send you a PM though to discuss the specifics.

    Best wishes.