Hi martin, no this set up fee has not been applied yet, I am at the end of my contract but have had to renew/upgrade, the reason for this is I have had shocking Internet coverage over the last 3 weeks, the wifi pod I have has stopped working adding to the poor Internet service to the point I've had to pay more on my mobile contract. I tried all the help and suggestions via virgin app help section and the pod is still not working, so I I said I've had to renew and upgrade but do disagree with having to pay a fee to basically carry on a service. Is there anything to be done to wipe the fee especially as I've had very low Internet coverage for the last 3 weeks plus? Also when gaming I'm hard wired in and still have connection issues. I also have noticed my latest bill is £23 - £25 higher than usual, I am confused