my contract ends 7th September 2024, can I give 30 days notice on the 7th August to cancel my contract
Your message system doesn't work, it just shows a QR code symbol so how do I give notice without waiting hours in the phone
Thanks
If you simply wish to cancel, with no further negotiation or discussion with VM …
You can cancel your services by post as per info below
https://www.virginmedia.com/help/cancel-virgin-media
You can send your leaving request by post to:
Virgin Media, Sunderland, SR43 4AA
Use a first-class, signed-for delivery service. This will give you a date/time of delivery when you gave VM your 30 days’ notice to cancel. Also keep a record of the tracking number.
If you cancel during a minimum term period VM may charge you early disconnection fees.
or refer to this post from Saturday from one of the VM forum team
It’s ‘at least 30 days’, so, legally, you could send the letter now, make it absolutely clear that you wish to terminate your contract as of 7th September, and, as ‘goslow’ recommends above, you send it by recorded delivery, oh, and do keep a copy of the letter!
Yes, this is good advice. A big negative for trying to put in a cancellation before the 30 days is that we have seen VM's administrative bungling, in past topics on here, enact the cancellation immediately (rather than the required date in the future) or even more bizarre immediately cancel one service from the package (such as landline).
goslow wrote:Yes, this is good advice. A big negative for trying to put in an early cancellation is that we have seen VM's administrative bungling, in past topics on here, enact the cancellation immediately (rather than the required date in the future) or even more bizarre immediately cancel one service from the package (such as landline).
Ah yes, true, but we live in hope; no?
Here’s the thing though, cancel ‘early’ despite making it plain that you want to cancel as of ‘xyz’ date, and you get cut off immediately, or leave it until the last minute and run the risk of being transferred to another department; have the phone put down on you; mysteriously, the ‘cancellation wasn’t actioned’ and the OP ends up paying a lot more for another month!
Damned if you do, dammed if you don’t - yes?
I sent mine by post five weeks before the contract was due to end, and I specified the finish date as the end of the fixed period. That seemed to work.
Please advise
Will send account info via pm
Forum TeamHey Elizabeth-2023,
Welcome back to the community and thanks for taking the time to post here on the forums. I’m sorry to hear that you're thinking of leaving us, you would need to give 30 days notice to leave us, so if you're planning on leaving the day that your contract ends, you would need to give notice 30 days before that date.
Kind Regards,
Steven_L
Can I cancel through a pm
Please send a link to do so
