What is a Virgin O2 I.d. and why do I need one?

Hello PigletJohnV

Sorry to hear of the concern caused by the recent changes and our VMO2 ID's, we appreciate you raising these via the forums.

You’ll need a Virgin Media O2 ID to manage Virgin Media services online. It replaces signing in to sites like My Virgin Media or My O2 with two different sets of sign in credentials.

This way you’ll only need to remember one set of signing credentials to access all your Virgin Media and O2 services. Our Virgin Media O2 ID is backed by the latest security methods, like passkeys, making your online experience safer and more secure.

When you sign in to the Virgin Media and O2 online spaces with your Virgin Media O2 ID, you’ll be able to access all our other apps and spaces on the same device. A Virgin Media O2 ID replaces the need to create separate sign in details for Virgin Media and O2 online spaces.

If you have a My Virgin Media or My O2 account and haven’t set up your Virgin Media O2 ID yet, when you sign in to these spaces, just enter the email address you’d usually use to sign in. We’ll then ask you to create your new ID.

Otherwise, head to any of our sites and tap Register to sign up and create your Virgin Media O2 ID.

You won't need to change your email address ... yet

But you will lose that ntlworld email address if you ever leave VM broadband, or if VM finally give up on their diminishing number of email addresses. 

Make sure you have your contacts saved on another email provider, as a backup.

I tried the "skip" option... but it didn't work for me... Unless you hit the link option, you can't complete the registration... (at least that was my experience).

The "skip" option seems to leave you in limbo.... But ... Others may have different, happier  stories.

But you are absolutely correct in that in does not change your normal email address... You will however  need to input an additional third party email address for verification.

Tony_

Why do you think it is mandatory?  I never want to log onto O2.

I was never informed or consulted about the change, or told what it was for or how to do it.

It is mandatory to have a VMO2ID since the merger of VM and O2.  It's to make it easier to logon to either VM or O2 by using the same ID.  It does not change your email address.