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Maccaslass's avatar
Maccaslass
Joining in
4 months ago

What happened to our new contract

We recently signed up for a new contract which was more than we felt comfortable with, but felt we had no other options. Now Virgin can't seem to find our new contract and want us to pay nearly £150 a month for services that were £77 a month in our recently expired contract. We've emailed proof of the new contract to a manager, but heard nothing back yet. We don't know what to do. Is giving notice to leave our only option now, we've been with Virgin for over 20 years and these constant problems every 18 months are getting too much for us as we get older. 

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    • Maccaslass's avatar
      Maccaslass
      Joining in
      4 months ago

      Yes, and they said they couldn't find a new contract, so I sent it to the manager who was dealing with our case. No reply off her yet 

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    4 months ago

    Hello Maccaslass.


    Thanks for your first post and welcome to our community.
    Sorry to hear you've not heard anything back from the manager yet regarding your new contract.

    We tend to not deal with packages or billing on our community. However we can take a look at your account to see what we can do to help, 

    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check your logo at the top right of your screen that would be great. 
    Gareth_L